Everlume — Support & FAQ

Need help? Email us at support@everlumeapp.com. We aim to respond within 2 business days.

Getting started

What is Everlume? Everlume is an ingredient scanner. Point your camera at a product's barcode (or search by name) and Everlume shows you the ingredient list, flags ingredients some people choose to avoid (like synthetic dyes, seed oils, and certain additives), gives the product a cleanliness score, and suggests cleaner alternatives. It's built to help you make faster, more informed choices while shopping.

How do I scan a product? Open the Scan tab and point your camera at the barcode. Everlume reads the barcode and pulls up the product. You can also use the Search tab to find a product by name, or Add the product to look one up that isn't in the database yet.

A product I scanned isn't found / has no ingredients. Why? Some products aren't in any database yet, or their data is incomplete. Try the "Add the product" flow and describe it — Everlume will search the web for it. If it still can't be found, the product genuinely may not have public ingredient data available yet.

Is the ingredient information always correct? No. Ingredient data comes from third-party databases, manufacturer/retailer pages, and automated tools, and it can be incomplete, outdated, or wrong. Always read the actual product label, especially if you have a food allergy, intolerance, or medical condition. See our Terms of Service and the in-app disclaimer. Everlume is an informational tool, not medical, dietary, or allergy advice.

The ingredients or flags look wrong on a product. Use the "Report incorrect ingredients" option on the product screen, or email us. We continually improve the data.

Subscription & billing

How much does Everlume cost? Everlume Premium is an auto-renewing subscription:

• Monthly — $12.99/month
• Annual — $49.99/year

(Prices may vary by region; the price shown at purchase applies.)

How do I subscribe? When you open the app, you'll see the subscription screen. Choose a plan and confirm the purchase with your Apple ID (Face ID / Touch ID / double-click as prompted). Payment is handled securely by Apple — we never see your card details.

Does it auto-renew? Yes. Your subscription automatically renews at the end of each period unless you cancel at least 24 hours before it ends. Your Apple ID is charged within 24 hours before renewal.

How do I cancel? 1. Open the Settings app on your iPhone. 2. Tap your name at the top. 3. Tap Subscriptions. 4. Tap Everlume, then Cancel Subscription.

You'll keep access until the end of the period you already paid for. (You can also reach this from App Store → your profile → Subscriptions.)

How do I get a refund? All purchases are processed by Apple, and refunds are handled by Apple under its policies. Request a refund at reportaproblem.apple.com. We're unable to issue App Store refunds directly.

I subscribed but my new phone says I'm not subscribed. Tap Restore Purchases on the subscription screen, or choose "Already have an account? Sign in" and use Sign in with Apple with the same Apple ID you subscribed with. Make sure you're signed into the App Store with that Apple ID.

I already have an account — how do I sign in on a new device? On the subscription screen, tap "Already have an account?" and choose Sign in with Apple. Use the same Apple ID you used to subscribe, and your subscription will be restored.

Can I use Everlume on more than one device? Yes — as long as you're signed into the same Apple ID and your subscription is active, use Restore Purchases / Sign in with Apple on each device.

Privacy & data

Do I need to create an account? No traditional account is needed to use the app. Subscribing (and optionally Sign in with Apple) is what links your access. We don't ask for a username or password.

What data do you collect? We don't ask for your name or email to scan products. The barcodes/searches you look up are sent to our systems and trusted data providers to fetch product info. We don't sell your data or track you across other apps. See our full Privacy Policy.

How do I delete my data? Your scan history lives on your device — delete it in the app (History tab → swipe to delete, or "Clear all") or by deleting the app. If you used Sign in with Apple, you can disconnect it in Settings → your name → Sign in with Apple, or email us to remove the associated identifier.

Troubleshooting

The camera won't scan.

• Make sure you've granted camera permission: Settings → Everlume → Camera → On.
• Ensure good lighting and hold steady so the barcode is in frame.
• Try the flashlight/torch button in the scanner.

A lookup is taking a long time. The first time anyone looks up a brand-new product, Everlume searches the web for it (this can take several seconds). After that it's cached and instant for everyone.

The app crashed or is behaving oddly. Fully close the app and reopen it, make sure you're on the latest version, and if it persists, email us at support@everlumeapp.com with your device model and iOS version.

Contact

Avix Ventures LLC — maker of Everlume Email: support@everlumeapp.com Website: everlumeapp.com Mailing address: 5379 Lyons Rd #1636, Coconut Creek, FL 33073-2810